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Consumer rights

Withdrawal from contract

You can cancel a distance contract within 14 days — without giving any reason.

Right of withdrawal

In accordance with Article 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827, as amended) and EU Directive 2023/2673, the consumer has the right to withdraw from a distance contract within 14 days without giving any reason and without incurring any costs, except for the costs specified in Article 33, Article 34(2) and Article 35.

The 14-day period begins on the day the goods are received (physical products) or on the day the contract is concluded (digital content and services).

To exercise your right of withdrawal, please complete the form below. Once you have submitted your notice, you will receive a confirmation email at the address you provided.

Confirmation of withdrawal from the contract

Please check the details below. Once you click ‘Confirm’, your declaration will be submitted and a confirmation will be sent to you by email.

First name and surname
E-mail
Order number

Important information

  • You have the right to cancel within 14 days of receiving the goods or entering into a contract for services.
  • Once you have submitted your declaration, you will receive a confirmation at the email address you provided (on a durable medium).
  • The refund will be issued within 14 days of receipt of the notice, using the same payment method.
  • For physical products, you must return the goods at your own expense within 14 days of submitting your notice.
  • Any questions? Drop us a line: kontakt@baga.net.pl